During the first 24 hours after placing the order, we are able to change something if necessary, so get in touch with us immediately through our customer service email and we will help you with this.

Within the first 24 hours, we can do any corrections to the order, so it’s very important for you to send us an email with the right shipping address so we can change it ASAP.

Even though our policies are clear about this, we want to help you. Before the order is processed, we can still cancel your order. You have to send us an email and we will proceed with it. Remember after this time, we are no longer capable of canceling any order.

If you would like to know more about any of our products, you can send us an email and a Customer Representative will give you all the information you need about it.

When you are placing an order, on the checkout page, you will find a section where you can add your coupon.

Once you have placed your order, we will ship it within 24-48 business hours. Then, it will take 7- 14 days to arrive. Depending on the shipping carrier, it will take less or more time, but your package has to arrive within this time frame.

For ensuring your order is delivered as promised, we use the best shipping carriers, such as Royal Mail, EVRI, Yodel, Yodel International, Post NL, 4PX and Cainiao.

Using the “Tracking My Order” tool on our website, you can track your order using the tracking number you received for your order. But you can also use your order number and email address used when ordering.